Web Login – How to Access Your HTX Account
- Visit htx.com and click on the “Login” button.
- Enter your registered email address and password.
- If Two-Factor Authentication (2FA) is enabled, enter the 6-digit code from your authenticator app.
- Once authenticated, you will be directed to your dashboard with balances, trades, and account overview.
Note: Make sure you are on the correct domain https://www.htx.com to avoid phishing.
Mobile App Login
- Download the HTX mobile app on your iOS or Android device.
- Open the app and tap “Log In”.
- Enter your email, password, and then your 2FA code if required.
- Enable biometric login (fingerprint or Face ID) for easier access if your device supports it.
Two-Factor Authentication (2FA) & Account Security
HTX strongly recommends enabling 2FA for all accounts to reduce the risk of unauthorized access. :contentReference[oaicite:2]{index=2}
- ✅ Use an authenticator app (Google Authenticator, Authy) rather than SMS where possible.
- ✅ Securely store your backup codes—these can help you recover access if you lose your 2FA device.
- ❌ Do not share your password, 2FA codes, or login credentials with anyone.
Troubleshooting – Can't Log In?
- Forgot your password: Use the “Forgot Password” link on the login page to reset it.
- 2FA code not working: Check your device’s time is synced correctly and your authenticator app is updated.
- Account locked or verification stuck: Contact HTX Support for assistance—be prepared to provide verification details.
Frequently Asked Questions (FAQ)
HTX states that they use multi-factor authentication, cold storage, and monitoring to protect user funds. :contentReference[oaicite:3]{index=3} However, users have reported delays in support and account recovery, so always practise strong personal security. :contentReference[oaicite:4]{index=4}
Use your backup codes to regain access. If you cannot, submit a support ticket with ID verification. Be aware of possible delays.
Yes, you can stay logged in. But for security, consider enabling biometrics (Face ID/fingerprint) and log out when using shared/public devices.
To comply with KYC/AML regulations, HTX may require identity verification (photo ID, selfie, proof of address) before withdrawals or higher account limits. :contentReference[oaicite:5]{index=5}
HTX operates globally, but services are restricted or unavailable in certain jurisdictions due to regulation. :contentReference[oaicite:6]{index=6}
Visit the HTX Support Center for troubleshooting. Be cautious of unsolicited contact—always use official channels. :contentReference[oaicite:7]{index=7}